Privacy Policy

1. Who is responsible

PostPilot is operated by Post Pilot Services, at Gomtinagar, Lucknow. For privacy requests, contact postpilotai57@gmail.com or +91 9453097609.

2. Information we handle

• Account details such as your name, phone number, email address, and authentication information.
• Business profile details you choose to provide, including your business name, description, products or services, audience, location, language, preferences, and logo URL.
• Post briefs, generated captions and images, drafts, schedules, approvals, publishing results, and connected social account identifiers.
• Google Ads account identifiers, account names and settings, reporting metrics, campaign and ad draft content, targeting and budget details, approval and action records, and encrypted OAuth credentials needed to carry out Ads actions you authorize.
• Encrypted social account credentials needed to carry out actions you authorize.
• Subscription, payment-order, and usage records. Razorpay handles payment credentials; PostPilot does not store your full card number or UPI PIN.
• Information needed to secure, troubleshoot, and operate the service.

3. How we use information

We use information to create and manage your account, personalize generated content, prepare drafts, connect and publish to the social accounts and Google Ads accounts you choose, report advertising performance, administer subscriptions and usage limits, respond to support requests, secure the service, and meet legal obligations. On the public website, we use Google Analytics to understand website visits and interactions and improve the site.

4. AI processing

When you request AI-generated content or advertising recommendations, the relevant brief and business profile details may be sent to OpenAI to produce a response. For Google Ads recommendations, this can include your business name, business type, products or services, business description, audience, target location, and brand preferences. Review generated material before using it; it may be inaccurate or unsuitable. Do not include sensitive personal information unless it is necessary and you have authority to share it.

5. When information is shared

We share information with service providers only as needed to operate the product. These can include OpenAI for generation and recommendations; Google for sign-in and public website analytics; Meta for WhatsApp phone verification; Google Ads when you connect an account, request account reports, or direct PostPilot to create, enable, or pause a campaign; Razorpay for payments; cloud storage providers for generated media; and Meta, LinkedIn, or X when you connect an account or authorize publishing. Each provider processes data under its own terms and privacy information.

Google Ads receives the account, campaign, ad, targeting, and budget information needed for the specific Ads API action you request. Enabling an approved campaign can cause ads to serve and charges to accrue in your Google Ads account.

6. Storage and security

Account and service data are stored by PostPilot and its infrastructure providers. Social and Google Ads OAuth credentials are encrypted in backend storage. Authentication tokens may be stored in your browser’s local storage. We use safeguards intended to protect information, but no online system can be guaranteed completely secure.

7. Retention and deletion

You can delete your PostPilot account from the signed-in workspace using Delete account. Account deletion removes account information and associated profiles, content, social and Ads credentials, sessions, campaign drafts, and generated media from PostPilot systems. We may retain limited payment, tax, security, or dispute records where required or permitted by law. Deletion from PostPilot does not delete information held by Google, Facebook, or other third-party services; manage that information directly with those providers.

8. Your choices and rights

You can edit the business profile and content you provide, disconnect social and Google Ads accounts, and contact us with privacy questions or requests. We will handle requests in accordance with applicable law. We may ask for information to verify your identity before acting on a request.

9. Children

PostPilot is a business service and is not designed for children. Do not create an account or submit a child’s personal information without appropriate legal authority.

10. Changes to this policy

We may update this policy when our service or legal requirements change. We will update the “Last updated” date and provide additional notice when appropriate.

11. Contact and grievances

Privacy contact: postpilotai57@gmail.com · +91 9453097609.

For grievances, contact postpilotai57@gmail.com · +91 9453097609.